Privacy Policy

Last updated: October 1, 2026

1. Introduction

Welcome to Miami Cleaning Group USA LLC! We are committed to protecting your personal information and your right to privacy. If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].

This Privacy Policy explains how Miami Cleaning Group USA LLC collects, uses, and shares personal information when you visit https://miamicleaninggroup.org/, use our online booking website at https://book.miamicleaninggroup.org/, contact our team, or use our cleaning services. It also explains your privacy rights and how to contact us about your personal information.

Please read this Privacy Policy carefully to understand how we handle the information we collect.

2. What Information Do We Collect?

We collect personal information that you provide when you contact us, book a cleaning service, communicate with our team, or use our services. The information collected depends on your interaction with us and may include:

Contact information: first and last name, phone number, and, when provided, email address and service or mailing address.
Booking and property information: ZIP code, number of bedrooms and bathrooms, selected appointment date and time, and cleaning requirements or other service details you provide.
Communication information: messages, questions, requests, and information you share with our team when discussing or arranging your cleaning service.

3. SMS Messaging & Privacy

Opt-In & Consent

Miami Cleaning Group USA LLC collects phone numbers through our contact forms and online booking forms. Our team may call you about your cleaning appointment, cleaning requirements, and related service details.

Submitting a booking form or providing your phone number does not, by itself, enroll you in an SMS program or constitute consent to receive marketing or automated text messages.

If an SMS program is offered, we will request separate, optional consent and explain the types of messages covered by that consent. SMS messages will be sent in accordance with the consent you provide. Consent to receive SMS messages is not a condition of booking or purchasing a cleaning service.

4. How Do We Use Your Information?

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

To send administrative information to you.
To fulfill and manage your orders.
To deliver and facilitate delivery of services to the user.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
To send you marketing and promotional communications.
To deliver targeted advertising to you.
For other business purposes.
To process and manage cleaning bookings, including your selected appointment date and time.
To contact you about your cleaning requirements, property details, pricing, and other service details, and to coordinate appointment changes when needed.
To maintain contact and booking records in our booking and customer relationship management (CRM) systems, support our customer service team, and arrange the delivery of cleaning services.
To send SMS communications only in accordance with the separate consent provided for the applicable SMS program.

5. Will Your Information Be Shared With Anyone?

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
We may share contact and booking information with service providers that support our website, online booking, customer support, and customer relationship management (CRM) systems so they can process this information on our behalf for those purposes. We may also share relevant service details with cleaning personnel to arrange and provide your cleaning service.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies on our Website to help customize the Website and improve your experience. A cookie is a small file placed on your device that enables various features and functionality. For example, cookies allow us to understand how you use our Website, improve your user experience, and manage your preferences.

Types of Cookies We Use

Essential Cookies: These cookies are essential for enabling user movement around our Website and providing access to features such as your profile, purchases, and other secure areas of the Website. This category of cookies cannot be disabled.

Analytics and Performance Cookies: These cookies are used to collect information about traffic to our Website and how users use our Website. The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Website, the websites that referred them to our Website, the pages they visited on our Website, what time of day they visited our Website, whether they have visited our Website before, and other similar information. We use this information to help operate our Website more efficiently, to gather broad demographic information, and to monitor the level of activity on our Website.

Functionality Cookies: These cookies remember choices you make such as language preference, country location, or other online settings and provide personalized or enhanced features that you select, as well as to remember your settings.

Targeting and Advertising Cookies: These cookies track your browsing habits and location to provide you with advertising in line with your interests. They are also used to understand the effectiveness of advertising campaigns.

Your Choices Regarding Cookies

If you prefer to avoid the use of cookies on the Website, you can disable the use of cookies in your browser settings. Please note that disabling cookies may affect the functionality of the Website and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site and many others.

Consent for Cookies

In locations where it is required by law, we will request your consent to use cookies when you first visit our Website. If you consent to our use of cookies but later wish to opt out, you can adjust your browser settings as described above.

7. How Do We Handle Your Social Logins?

If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

8. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

9. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures.

10. Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under 18 years of age.

11. What Are Your Privacy Rights?

You have certain rights regarding your personal information, subject to local data protection laws.

12. Do California Residents Have Specific Privacy Rights?

If you are a resident of California, you are granted specific rights regarding access to your personal information.

13. Do We Make Updates to This Policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.